Senior Manager: Customer Care (SASSA)

Senior Manager, Customer Care Jobs at (SASSA)
Salary: R 948 174 – R 1 116 918 p.a. inclusive of benefits
Location: Limpopo Regional Office – (Ref No.: SAS LP/ 11/10/1701)

Candidates should hold an undergraduate qualification (NQF level 7) as recognized by SAQA in the relevant field coupled with 5
years middle/ senior management level experience in the relevant field; Knowledge of SASSA Constitutional mandate, relevant
policies and legislation in Public Management, Social Security Management and poverty alleviation matters. Computer literacy
and a valid driver’s license are essential.
The incumbent will be responsible for the Management of Human , Financial Resources and all assets attached to the Unit;
Provide a customer care strategy for the Region that is aligned to National Directives; Provide strategic guidance and coordinate
customer care strategy for the Region that is aligned to national directives; Provide strategic guidance, contact/
complaints and call centre management; Initiate service delivery improvements in the Unit; Develop and Monitor
implementation of customer care charter; Develop and coordinate help desk management strategies and Manage services
level agreement.
Preference will be



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